At RAISPARADISE SRL, we value our clients and strive to deliver the highest quality services. This Refund Policy explains the conditions under which refunds are offered.
1. General Policy
- Due to the nature of digital and creative services, completed and delivered projects are generally non-refundable.
- Refunds are only considered in exceptional cases, such as billing errors or failure to deliver agreed services.
2. Advance Payments
- Deposits or advance payments are used to secure project time and resources. These are non-refundable once the project has started.
3. Service Cancellation
- If you cancel a service before work has begun, you may be eligible for a partial refund (up to 80% of the fee, excluding transaction charges).
- If work has already started, refunds will be calculated based on the portion of work not yet completed.
4. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Change of mind after project approval.
- Delay caused by lack of client communication, feedback, or materials.
- Dissatisfaction due to subjective preferences if the service was delivered as agreed.
5. Billing Errors
If you believe you were incorrectly charged, please contact us within 7 days of payment. Verified errors will be corrected, and a full refund will be issued.
6. Contact
For all refund inquiries, please contact us:
RAISPARADISE SRL
Company Number: 52448520
Address: Municipiul Deva, Strada Romanilor, Nr. 23, Bl. 12, Sc. 2, Ap. 107, Județ Hunedoara, 330004, Romania
Email: raitis@raisparadise.ro
Phone: +405465456456